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This return policy applies to orders shipping to Poland, Germany, the Czech Republic, Romania, Austria, Portugal, Slovakia, Spain, Greece, Hungary, and Italy. No restocking fees are charged.

Returns, Refunds and Two-Year Service

Updated: October 20, 2026

30-day free returns

You may notify us of a return within 30 calendar days after receiving your goods, or the last item if an order is delivered separately. This is our extended commercial return service. Send the goods back within 14 calendar days after notifying us. Your statutory rights, including the EU 14-day right of withdrawal, remain unaffected.

You may unpack and inspect the goods as you reasonably would in a shop. Please include the supplied accessories and protect the goods for transport. Original packaging is helpful but is not a condition for exercising statutory rights. We may account for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by law.

How to return an item

Contact tamishaporche094146@outlook.com with your order number or other proof of purchase. We provide a free return label to download and print, together with return instructions. We pay the return shipping costs and charge no restocking fee. Contacting us first helps us arrange the prepaid label; it does not restrict your statutory withdrawal rights.

Return address: F. Capuzzi Holding ApS, Åkrogs Strandvej 49D, 8240 Risskov, Denmark.

Two-year after-sales support and free replacement

For two years from receipt, we provide after-sales support and a free replacement for a confirmed quality defect that was not caused by the customer. Contact us with your order details and a description of the fault; we may reasonably request photos, a short video or an inspection to assess the problem. Once the qualifying defect is confirmed, we replace the faulty product at no charge and pay both the return shipping and the shipping of the replacement.

This additional replacement service does not cover accidental damage, misuse or ordinary wear that does not constitute a defect. It does not limit statutory rights, remedies or longer mandatory protection under applicable law. If an identical replacement is unavailable, we will discuss an appropriate remedy with you without restricting those rights.

Change-of-mind exchanges

For a change of mind, return the item under the return process and place a separate order for the item you prefer. The free replacement service for qualifying quality defects is separate from this change-of-mind process. Sale items can be returned under the same return rules.

EU statutory withdrawal

Consumers in the European Union may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. A clear statement sent to the contact details above is sufficient. The extended 30-day service does not replace or reduce this right.

Refunds

For statutory withdrawal, we refund without undue delay and within 14 calendar days after being informed of the withdrawal. Where permitted by law, we may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. For a return under the additional commercial period, we process the refund within 14 calendar days after receiving the returned goods.

For cash-on-delivery purchases, we arrange a bank transfer or another mutually agreed refund method without charging a refund fee. We do not require you to accept a voucher. Contact tamishaporche094146@outlook.com if you need help with a return, replacement or refund.